Frequently Asked Questions
General questions:Do I have to register in the shop?
Our competent sales and support team is at your disposal Mon-Thu 8.00-16.30 and Fri 8.00-15.00:
Telephone: 0800 - 5754 248
KS Licht- und Elektrotechnik GmbH
Manderscheidtstr. 8 C
Mon-Thu 8.00-16.30 and Fri 8.00-15.00
Opening times Advice Center Light:
The showroom is available to you daily from Mon. - Fri. 9.00-15.00 by prior appointment.
Pick-up center opening times:
The pick-up center is open for you from Mon. - Thurs. 8.30-16.00 and Fri. 8.30-15.00.
Questions about payment:What payment options are there in the shop?
Questions about shipping:How much does the shipping cost?
Questions about returns:Can I return delivered goods and how do I proceed?
Of course, you can return the goods within the 14-day cancellation period for credit if you do not like them or complain about defects within the warranty period.
In any case, please contact our colleagues from returns management in advance on +49-(0)201-89924-0 or by e-mail at firstname.lastname@example.org.
Our support staff will then explain how to proceed and send you the necessary documents if required.
Please do not return the goods to us without prior notice, otherwise it cannot be processed quickly and effectively. Thanks very much!
30 days after receipt of goods extended, voluntary right of return
For all purchases by private end customers in the online shop http://www.ks-licht.de/, we grant a voluntary right of return of a total of 30 days that goes beyond the statutory right of withdrawal. This only applies to purchases by private end customers in the online shop http://www.ks-licht.de/.
You can then withdraw from the purchase contract even after the statutory cancellation period has expired by sending the goods back to us within 30 days of receipt of the goods (period begins on the day after receipt of the goods).
The prerequisite for exercising the extended, voluntary right of return is that you have only unpacked the goods for inspection, as is possible in a retail shop, and that you return the goods complete, intact and in the undamaged original packaging.
The extended, voluntary right of return does not apply to the purchase of vouchers and does not apply to goods manufactured according to special customer specifications. The statutory right of withdrawal is not affected by compliance with the rules on the extended, voluntary right of return and remains in place independently of this.